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Frequently asked
Questions
about our services.
Questions /
Most Viewed
When can I cancel the service?
How long it takes to have my webpage online?
What happens to my webpage if I cancel?
In which platform do you develop my website?
When is the due date of my payments?
On which devices can I use my emails?
How can I create a payment subscription?
How can I buy more domains?
What is S.E.O. and how can I manage it?
May I add extra pages or functions to my plan?
Can I update my plan to another one?
How can I download my invoices and receipts?
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Questions /
Getting Started
How can I get started?
For how long do I need to pay the service?
Which payment options do you have?
When does my billing period begin?
Whats next after I made the first payment?
What are your privacy policies?
Why my account got suspended?
Can I update my plan to another one?
When can I start using my emails?
How long it takes to have my webpage online?
When is the due date of my payments?
In which cases the service gets suspended?
When can I cancel the service?
Is there a penalty for cancelling the service?
Who is the owner of the domain?
What happens to my webpage if I cancel?
What happens to my domain if I cancel?
What happens with my emails if I cancel?
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Questions /
Choosing Plan
Which plan suits best my needs?
In which plans Hosting is included?
How many design proposals will I receive?
How many pages my website may have?
Can I add more email accounts to my plan?
How many domains may I add to my Hosting?
My plan includes a domain?
Which pages do you recommend me to have?
Do you have a discount program?
What are external statistics?
How many monthly changes may I request?
May I add extra pages or functions to my plan?
What information can be published?
Which images can I publish in my website?
How do we send you the information?
Do you take pictures from our products?
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Questions /
Website & Emails
Do you use templates for the design?
Can I link social network to my website?
Can I use my email on a cellphone or iPad?
Will my website be 100% responsive?
Can I have a signature in my email?
In which platform do you develop my website?
What does it mean "CC" and "BCC"?
On which devices can I use my emails?
Can I send bulk emails with my account?
Do you create backups of my emails?
Do you develop S.E.O. for my website?
Do you help me migrate all my email accounts?
Why I can't login to my email account?
How many messages can I receive in my email?
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Questions /
Other Services
What is a CRM and why it is recommended?
Why should I choose you to develop my CRM?
How big can my CRM be developed?
Can my CRM be linked to my website?
How long will it take to develop my CRM?
What is Marketing 2.0 and is it recommended?
What is AdWords and how much it costs?
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Questions /
Customer Account
How do I login to my account?
I forgot my login credentials?
Which security measures do you have?
How can I update my invoice information?
How can I manage my email accounts?
How can I unblock my account?
How can I create a payment subscription?
How can I download my invoices and receipts?
Where can I find my payment history?
What is S.E.O. and how can I manage it?
What is the due date and when it is?
Can I forward my email accounts?
How can I buy more domains?
Is your customer support available 24/7?
Where can I see my monthly discount?
How can I manage my payment reminders?
What is a dedicated IP used for?
Where can I see my website statistics?
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Questions /
Distributors
How can I verify one of your distributors?
What information do I have to provide?
The distributor can receive payments?
Who will be my contact during the process?
What are the limits for the distributor?
How can I report a false distributor?
How can I join your distributors network?
Why I can't login to my control panel?
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